It can be alarming if you think you have paid twice. Fortunately, in most cases this is not a real double payment and there is no need to worry. Below, we explain what usually happens and what you should do.
Usually, nothing has gone wrong
Sometimes it may seem as if you have made a double payment, for example because your banking app still shows “pending”, you go back in the payment screen or because the page reloads. In many cases, one of the attempts is automatically cancelled or disappears from your overview after a short time.
Our advice: just wait for a moment. Often, this will resolve itself automatically.
Has there really been a double payment?
If, after a while, it turns out that two payments have indeed been made, this is still not a problem. Our payment partner Mollie recognises these situations and will automatically refund one of the payments. Usually, you do not need to do anything.
When to contact us?
Normally, you will see the refund appear automatically. If after two days you have still not received anything (and both payments still show as “debited” or “completed” in your banking environment), please contact our customer service. We will check it for you straight away and help you further.
Summary
Does it look like you have paid twice? Then just wait for a moment. If there really is a double payment, one amount is usually refunded automatically via Mollie. If you have not seen a refund after two days, our customer service is ready to help you.
Contact customer service