Returns

Return basics

• What are the return conditions?
• How can I return my product?
• When will I receive my refund?

Return process and logistics

• How do I request a return label?
• How do I pack my return?
• Where can I drop off my return?
• How long does the return process take?
• My return is missing - what now?

Common problems and solutions

• I cannot find my order in Returnless
• Partial return – can I return 1 product from an order?
• Return product has been refused - why?
• I packed my return incorrectly

Return costs and refunds

• What are the return costs?
• I paid with a gift card - how does returning work?

Special return situations

• When can I still return an item after the 30-day reflection period?
• My product arrived damaged
• I have received the wrong product
• Product is incomplete or parts are missing
• Can I exchange instead of return?
• Returning a large or heavy product